Privacy policy

This notice explains how CAPITAL Medical Supplies handles personal information through Capital Medical PH and related customer services, in accordance with the Philippine Data Privacy Act of 2012.

Information we collect

Depending on your interaction with us, we collect contact details, delivery and billing addresses, account details, order records, payment references, and the information you provide in inquiries. Newsletter sign-ups collect your email address and consent. Career applications may include your CV, contact details, and employment history. Website requests may also generate technical records such as IP addresses and browser information.

Why we use information

We use relevant information to respond to inquiries, process and deliver orders, support accounts, handle warranty or return requests, evaluate job applications, protect our services, and meet legal recordkeeping obligations. Processing depends on the purpose: fulfilling a contract, taking requested steps before a contract, complying with law, consent, or legitimate interests subject to your rights. Newsletter marketing relies on your consent, which you may withdraw.

Sharing and third-party services

Where necessary for these purposes, information may be handled by authorized personnel and service providers such as delivery partners, payment processors, hosting providers, and email services. Relevant records may also be disclosed when required by law. Payment services and external platforms apply their own privacy notices; please review these when using their services.

Cookies and embedded content

Our services use session and security cookies to support functions such as sign-in and form protection. Embedded videos and external services may receive technical information when loaded and may use their own cookies. You can manage cookies through your browser; blocking essential cookies may affect site functions.

Retention and protection

We retain information for the relevant service, legal recordkeeping, and resolution of legitimate claims, and remove or anonymize it when no longer needed. Retention depends on the record and purpose. Access should be limited to authorized people who need the information for their work. Please avoid sending patient records, diagnoses, or other unnecessary sensitive information through general inquiries.

Your privacy choices and rights

Subject to applicable legal conditions, you may request access, correction, erasure or blocking, and portability of your information, object to processing, or withdraw consent. Contact us using the details below and identify the request; we may need to verify your identity. Withdrawing newsletter consent does not prevent essential order communications or legally required recordkeeping.

You may also raise a complaint with the National Privacy Commission. Read the Commission's guide to data subject rights. We will update this notice when our processing practices change.